Suave: Buy now, pay later.

As far as my experience goes with Suave, i am very satisfied! I had the opportunity to buy some building materials at DoIt Center here in Aruba for a small upgrade i was doing on my kitchen, but didn’t have the means to pay the full amount. Thanks to Suave i was able to get what i needed and a few extra things that made my small project into a great success. And since i am able to pay the monthly installments i can focus on my next home improvement project!

I made a reservation on Expedia via Suave, and they charge me 3 times, when I had contact expedia they told me that they don’t have any reservation and at the day of check in There was never a booking. When I try to contact Suave they never have response any email, any whatsapp or any call. Now I have to pay my credit card what they had charge me and also make the claim at the bank block my credit card so they don’t charge me again and change my card information. Never received a refund from suave of something for the debt.

My experience with suave has been extremely disappointing. Here are some of the issues I encountered: 1. No response to emails: I sent several emails regarding an argument issue that needed resolution, but i never received a response. Its unacceptable for a company to completely ignore its costumers in this manner. 2. Nonexistent WhatsApp support: I tried contacting them via WhatsApp on multiple occasions, but they almost never responded. On the rare occasions they did, the responses were slow and unhelpful. This communication channel is practically useless if not properly managed. 3. Overall costumer service: The costumer service of this company is, without a doubt, the worst i have ever experienced. Not only do they not respond, but they also seem completely indifferent to solving their costumers’ problems. Because of these issues, I made sure to pay off my entire balance and closed my account with this company. Conclusion: I would not recommend SUAVE to anyone who values their time and money. This is a company with nonexistent and unprofessional costumer service. I hope they improve their services to prevent other customers from experiencing the same frustration I did.