App Profile: Clearwater Digital Branch

whargrove

Rating: 2/5

I am a happy customer of Clearwater FCU but using the mobile app is like being transported to the bygone age of the early 2000s before UX design and high-quality apps became mainstream. This app provides basic functionality, but be prepared for a lot of rough edges and inconsistent design patterns compared to other iOS apps you’re familiar with. There’s a particularly annoying bug that logs me out frequently — even though I have Face ID enabled for the login. 🤷🏻‍♂️ Clearwater FCU should invest in user research and consider making strides to improve the usability of their mobile apps.

nonni480

Rating: 1/5

Can this be fixed ? I had to try to deposit a check 4 times right now. Not the first time either. Many times with issues. If you call to complain they say well just reboot it !!!!$ what ? A pain to do especially with facial recognition Oh and suddenly after using the app if you don’t state “for mobile deposit CCU “ they won’t process the check. Even though you check the box indicating “for mobile deposit” SERIOUSLY? For YEARS never had a issue. NOW in addition to checking the box. I have to write it out?? ridiculous

bwright549

Rating: 1/5

They “updated” their system for what seems like the 10th time since I started banking with them which not only left me in the dark on my balance for 3 days but when it finally came back online and I updated the app the “preview” of my account that shows upon opening the app displayed an incorrect available amount that caused me to spend near all of my money prematurely on a trip out of state that not only left me embarrassed at a restaurant but almost caused me to be stranded without money for a flight home. Terrible, switching banks when I get home. This is not why I bank with credit unions.