INTEGRIS Rx

When the site is up and working, it’s a shock. Because most of the time it doesn’t work at all. It keeps every prescription you’ve ever had on there and there’s no way to delete old prescriptions so it gets very confusing after a while. When it does work and you can find the right prescription, it’s pretty handy.

I used to be able to scan my prescription bottle for refills at the INTEGRIS Baptist Medical Center Emergency Department Pharmacy. It was a rough process but most of the time it worked. Recently, however, I received error messages every time I tried to refill, saying I needed to call or go to the pharmacy in person. I discovered that the ED Pharmacy had been removed as an option but no one knows why. Today I noticed the app has t been updated in 3 years! Someone is not very concerned with customer service.

The app has not been updated in 10 months. It has issues when you go to refill a prescription there is an option to pick up or deliver. The options are jumbled together so it’s confusing which one you are choosing. If you do choose deliver you have to pick up anyway. I used to get text messages when my refills were ready for pick up but I don’t anymore. This could be a very helpful app and used by more but I’ve heard ppl say it’s not worth the hassle so they call in instead. There are more issues I can list with finding your prescriptions that need to be refilled and the way to go about it. Please contact me if you would like more feedback.