OpenKey

Let’s just say that I’m wary of new and touted apps, particularly when I’ve never used it before and I’m forced to use it when I’m miles from home and I’m worn out after a long day’s drive. If it continues to work all the way after the check-out process tomorrow morning, maybe, just maybe I’ll have nice things to say about it then. In the meantime, don’t assume in advance that I’ll be capering with delight for having this new app thrown at me.

Using this app disabled the physical key cards we were given. Didn’t realize that and left our phones in the room when we went to the pool. We couldn’t get back into the room using the key cards. After we get that straightened out we decide to only use the app and not the key cards. All was well until housekeeping used a key card to get into the room to clean it. When we returned the app now didn’t work. But apparently since we tried the app, that disabled our key cards. Maintenance had to come with a laptop and reprogram the door and let us in. We then used only the physical key cards and never had a problem again. If it ain’t broke, don’t fix it.

Can’t being to express how amazing having mobile key will be to guests, hotel employees etc. The fact guests can see on the app the day they check out and the time is amazing! Even better if guests need a late check or change departure date, they do not need to stop by the desk, everything can be done remotely and their access on the phone is extended. This is amazing and I love it!!!