Heritage Family CU eBranch

This app is great and the customer support on it gets right on any issues. They actually call you within one business day and solve any issues immediately! Not to many banks will actually call you later on the same day if it’s a business day and business hours, otherwise the next business day they will if you email them with any issues! Had purchased something that turned out to be a scam and this bank got right on it and recovered my money back for me!

I like that the new system shows you the names of your sub accounts that’s helpful. I do still hate that you can have full access to all your checking accounts or savings on one screen you have log out and then log into the others. That’s a pain

You can’t even complete a transfer! There’s no option to do so! Just to cancel or review the rules of the transfer. The new app is awful enough it’s making me want to switch banks. It literally shrinks the amount of screen I can see on my phone. Everything is small and cramped into one section on the screen for seemingly no reason except to advertise Heritage to me? It’s made for tablets not phones. If I click on one transaction to get more information, it kicks me all the way back to the home screen. Why do I need to scroll on the home screen now? Serious functionality issues. I can’t even use the website because it forces you to this awful app.