App Profile: UniFi Protect

KRH123123

Rating: 5/5

—Updated as of version 1.20.0– The developers have finally added the ability to have custom sound notifications for camera detections! Thank you! I have updated this to a 5 star rating! —Original Review— I have been using Unifi products for awhile now. Protect is a great app that works mostly flawless, however there is one feature it NEEDS to have that would make a HUGE difference. This app NEEDS to include custom sounds for its push notifications. On Apple products there is no way to create custom sound notifications for push notifications in settings. 3rd party apps have to have custom sounds “baked in” to their software. Protect does not have this feature so as of iOS 17 we are stuck with Apple’s very soft global notification sound for all notifications within the Protect application. I don’t hear my motion notifications!!! Protect developers could you please do us all a favor and put this feature at the top of the list to add in a future update?!? It’s all over the internet that people want it, and now NEED it! You have a stellar app, now I just need to hear my push notifications!

Hezetation

Rating: 3/5

While I’m a huge fan of Ubiquiti products I find the app features for the doorbell severely lacking. First off, there should be a persistent ringing on my phone when it’s pushed and a button right on the notification on my phone that allows me to answer and talk to whoever is at the door. They built the hardware (and it’s excellent) but they released it without the necessary upgrades to the software to make it truly usable as a video doorbell. They have a text screen with a preset for DND but it doesn’t silence the doorbell. They need scripted actions available that do things like mute the chimes & alerts when in DND and they need to make these more accessible right from the main screen instead of buried in camera settings. It’s a great start but needs many improvements on the software side. The rest of the camera features are excellent and if I was just looking for security cameras alone this is a great platform. I will say this, some of the other players in the video doorbell market have been doing this a lot longer and still don’t have many things right. Ubiquiti has an opportunity here to bring their name into business the way Apple has done, through the personal use of influencers. I think there’s a lot to do here and they’d be wise to do it sooner rather than later.

TheReaderBee

Rating: 5/5

UPDATE: Developers responded to my issue below, and no more login notifications for me. ❤️ Definitely appreciate the quick customer service, and I’m back to loving my cameras. Thank you! I really love my cameras and this app, but for the past few months, I get a notification on my phone EVERY SINGLE TIME I log into the app. “Admin Access Console.” And my husband gets the notification when I log in on His phone as well. The option is not even turned on in the notification settings, so why do we get them? Please fix this, or tell me how to fix it, because I’m constantly checking the cameras throughout the day, and even when I tab out for just a moment and come back, I get the notification again. 🤬