SunWest CU Mobile Banking

My Sunwest is not only my financial institution, they are also “family”! It feels personal when you come in and get greeted by name and details are remembered like, how a birthday party went or how another event played out. I won’t go anywhere else! Walking into Sunwest feels like walking into a relatives home Thank you for that!

This place has gone downhill fast. The recent changes to the app have made it way harder to use than it used to be. Checking my balance is now a chore, and moving money between my accounts has become a hassle for no reason. It's also really frustrating that you can't even order a replacement card through the app. Having to go into the branch just to get a new card feels ridiculous. On top of that, the app doesn't seem to work properly outside of bank hours, which is pretty disappointing for a banking app. I even went into the branch to order my card, and that was a hassle too. The staff didn't seem very interested in helping, which just added to the frustration. Overall, the app and the customer service have both taken a big step backward.

The new layout for this app frankly looks terrible. While the old one was simplistic, it was easy to read and I knew where everything was. With the new update, each transaction takes up way too much space, and there are too many menus. I cannot even find the Zelle payments anymore, and using the search function within the app yields nothing. Beyond that, the new layout looks very poor. There are several graphic and UI elements that don't properly fit the screen, and aren't aligned. It honestly looks like a student's first project. I don't know why they remade the whole thing when it was an all around downgrade to do so. I would like to use the old layout again.