App Profile: Firehouse Subs

Voltz1

Rating: 5/5

Everytime we try to pay for our order on your app it will not allow us to use our debit cards. I have your app and so does my husband. We both have not been able to pay with our debit cards. We are forced to use a credit card for payment. Other than that we love your app and the ease of ordering our food. Please repair the issue so in the future we can use our debit cards for payment. Received an email from Firehouse Subs Restaurant Group to provide more information. Huh??? How much more information do you need? Our debit cards will not process for a payment on your app!! We have no options but to use our credit cards. Not sure what you are asking. Contact me directly through my email and not through Apple!!

lisasflt

Rating: 4/5

Everything about this app makes it easy to order for pickup or delivery including the menu with pictures and descriptions. The only thing that is lacking is being able to add a gift card in to pay for my order. I love to use gift cards to pay for my meals. After purchasing a FireHouse Subs give card found out that if I want to use it, I’ll need to go in person to place my order. That’s not convenient!!!!! There’s usually quite a wait for whatever I order and being able to place an online order then go and pick it up is absolutely the Best way for me and my family to order but I can’t use a Firehouse Subs gift card to pay for it. Next time I’m standing in front of the gift card stand at my shopping store that gives 4X points I’ll have to choose another restaurant to spend my money with because I’m not going to waste time waiting when I never eat there at the restaurant

ecpd188

Rating: 3/5

I’m not too happy that a lot of the time I don’t get my points recorded because either the person taking my order is new or they distract me from giving them my phone number & I don’t get credit & then they say they can’t give me credit! I totally agree with person’s earlier review about cashier should ask about this. This should be required in their training or is it just you don’t want people to get credit??? I have lost at least 5 credits because of this. This is not acceptable when you highly advertise this!!! The last time I ask them at the end of my order she said they no longer accepted where you go go on line & fix it. As I told her I haven’t been able to get to where you are suppose to be able to get credit anyway. I also can’t find where I have any free sandwich. This needs to be fixed so everybody has excess not only people who are text savvy. I have never had problems with any other app but yours. Thank you!