MyPostcard Postcard App

I decided to download this app in order to send postcards to my students when schools were shut down for an indefinite amount of time due to COVID-19. I reached out through email to the company to ask if they would offer some kind of discount to help out a teacher on a budget and to my surprise, they gifted me $15 in credits, which helped tremendously! My students were SO excited to receive their postcards in the mail. When I needed to add more credits, I accidentally chose the $100 in credits option and was horrified when I realized what I had done. I immediately reached out to the company to tell them it was a huge mistake and in no time, the $100 was credited back to my credit card. Their customer service is unmatched. I will definitely use the app again and recommend anyone I know to use it, as well!!

I was excited to use this app at the recommendation of a friend. I made my postcard and went to check out. In the process, my under $5 order became over a hundred dollars when some tiny box (that I never even noticed or saw) needed to be clicked. The app immediately charged me another $100, taken right from my account. This caused the fraud department of my bank to text me immediately. They called me to inform me this money had been pulled. A hold was placed on my account. I had to go to my bank, fill out fraud paperwork, replace my debit card, and all that means with having a new card and new number. The hold caused me to be unable to make two other needed purchases before I got it straightened out that we’re extremely inconvenient. It was a frustrating experience to say the least. I am sure this is a nice product and I really wanted it to be something I would use again and in the process maybe a I would have even spent over a hundred dollars on future products. My advice is never to use it, due to what feels fraudulent and suspect in their practices (obviously my bank thought so too). Just be straight up. Good business does not include such foolishness.

Customer service is poor. Can’t view previous orders except in “design” type mode. The status is very small and when you want to review your order, it takes you back to this design mode. Less than 30 minutes after submitting my order, I realized I had made a mistake. I emailed for support, and it was like 10 hours or so before I got a response. I immediately responded and then the next morning I had a response from support in the middle of the night. I proceeded to complete the action that they recommended, which prompted me to re-purchase, which wouldn’t stop my 1st order just generate av2nd one. Emailed them back and received no answer. A status email was received during that day that my order was delivered to the post office, so I guess no changes for me! Might consider using the app in the future, but it will be awhile to get over the service and also pending the quality of the postcards. We’ll see what comes in the mail in a few days!