Mobile Link for Generators

This App has the most basic features for monitoring Your Generator and the information being shared is communicated through Your Generators Wifi Module… I’ve gotten the same results as A lot of reviewers of this Generac Development App. the Generator either loses the Wifi Connection or the App. says the Generator lost connection while the control panel says there is a strong signal connection yet and the App has it saying it lost connection… It is very frustrating to say the least and with the reviews of others about Generac’s customer service, leaves me feeling like this would be wasted time on hold for a countless amount of time… So I am just going to not bother with this issue until perhaps Generac feels the need to fix their issue with communication from their Product which at this time doesn’t seem very high on their list… I would think a Huge conglomerate like Generac would have a better solution for their Customers and their Products… *Update April 24, 2024* Well? Generac made a HUGE deal about their App Development Upgrade here and guess what? The App STILL is a HUGE Disappointment! Same WiFi Connection issue as Before as Described in My Above Review and Nothing has Improved… Thank You Again for the Total Letdown Developers! I’ll give You 1 Star now and I now wish Negative Stars were available… *Update June 11, 2024* The Only way My Installation Company was able to get a connection to Mobile Link was to have the 4G Module Installed on My Generator and this is what finally made the difference to connect with the Generac Mobile Link App. I Know TONS of Customers have and are dealing with the same issue I have had to deal with since the beginning of Ownership… I don’t think this should have to happen but, so far No issue in connection since 4G module has been introduced… Maybe Generac should be including this Module from the Start… Sure would be A Lot More Happy Customers and A Lot better Reputation for the Generac Name…

I would highly recommend the Mobile Link for your Generator. Without it, I wouldn’t know if there’s a problem and I wouldn’t know if my generator was running or if there was an outage in the area or if my Generator needs service. Many times I’m not home or at my office, where I have a Generator (each location), and I’m notified that something is going on & then I’m able to take action. I do have one major complaint with Generac and it’s a big complaint. Generac does not have enough service companies especially in small areas or at least they don’t let the Generac customers know where the service companies. Each year maintenance is required and if there is no one to service the unit, mobile link will keep telling you that you have a problem, but they WILL NOT HELP YOU find anyone to service the unit !! And it keeps sending you the message! Its s BIG PROBLEM MEANING THE NOTIFICATIONS ARE ONE SIDED! I also need to inform customers that since I’ve had my generators, Mobile Link has had two network updates and each time I had to replace the monitoring unit and each time I had to pay for the new unit and each time I had to find someone to install it and each time I had to pay to have someone come out and install it and, ** I’ve really found offense to having to do this and pay for it all on me!! Not only are we paying a yearly monitoring fee, which increases each year!! but then, we have to get it installed on our own WITH NO ASSISTANCE FROM MOBILE LINK, and, I am not happy with this at all. Again Generac and Mobile Link need to become more involved in the customer’s service & installation Service!!

Mr. Brus is the most accommodating individual with whom I’ve ever worked. In the face of dealing with the repercussions of the COVID-19 pandemic which lengthened product lead times, he kept us informed of both potential and real delays in receiving and installing our 20KW generator. All of the trades required to install our unit were scheduled and coordinated by Mr. Brus. Other than ordering and paying for the unit, my only responsibility was to contact the gas company to arrange for a higher capacity gas meter, also scheduled by Mr. Brus. The quality of the installation is highly professional and conforms to state and city building and safety codes. After the installation was completed, Mr. Brus demonstrated the operation of the system and informed us of the maintenance timing and responsibilities and what to expect operationally when and if a power failure occurs. One of the most important aspects important to me was Mr. Brus’ keeping us informed of the entire process in which he exceeded our expectations every time. We can now rest assured that our home will have power available especially in severely hot or cold weather. Thank Mr. Brus!