App Profile: Rinnai Central

Android / Games / Puzzles

Rinnai Central

Installs:

Rating:

2.56

Total Reviews:

Top Countries:

US, CA

< $5k

/mo

< 5k

/mo

Reviews: What People Think About Rinnai Central

coolbeap

Rating: 2/5

The new Rinnai app is not an enhancement over the previous version. Even a slight step backward. Appearance is a modest improvement. But, the Recirculate function is less reliable than previously. And since we don’t use preset schedules, the manual recirculate function is our house’s primary use of our Rinnai water heater and the app. Response to the Recirculate function varies. Sometimes it works, sometimes it doesn’t respond at all, and sometimes it seems like it doesn’t turn off when the selected time is up. Also, the remaining recirculation time no longer shows. That was a helpful feature. The Refresh Status function (still) doesn’t do anything. And , why do I need to confirm that I want to refresh right after I just hit the button to refresh? It’s just an extra step, then the “refresh” quickly returns no new data. Looking forward to the next version.

beetch001

Rating: 3/5

My review is for Rinnai Central version 4.2.0 (5): Mainly the app lacks robust user interface input validation to warn you of inputs that are invalid. 1) There's a serious problem with password entry for making a connection to a customer's Router Access Point. That is, the iPhone app will silently accept and truncate a password longer than the the length it will internally send when attempting access to your router's access point. From my experience, that truncation point is at least equal to or greater than 10 characters, but smaller than 26 characters. Through online chat with Rinnai support, I have advised the support staff there, Nicholas, of this problem which caused me days of delay and hours of personal time to get my RWM200 Wifi module connected to my Wifi access point. That's not to speak of the Rinnai support time wasted and unnecessary cost of replacement of my new RWM200 Wifi module. 2) Rinnai support advised that the app will allow you to specify any start time for scheduled recirculation tasks, but they will only work if your start time is on as 15 minute interval; 8:15,8:30, etc., not 8:05. Again an entrapment in the UI. 3) The "Recirculation Disabled" status item under the app should more appropriately be shown as "Recirculation In Use" or "Recirculation Inactive." It doesn't reflect whether you have enabled or disabled recirculation. I don't know if you can even use the app to disable recirculation.

Jparkerri

Rating: 1/5

I’ve wasted many hours over many weeks to figure out how this works. After at least three phone calls to support, no one could explain to me the correct procedure to get recirculation working on a schedule. And there is no user manual. I have a program that records the time and duration every time recirculation goes on and it doesn’t stick to the schedule. And you must have a schedule otherwise after it runs once when you start a schedule, It immediately disables. I’ve been told the schedule can’t be more than 4 hours. When I try a new schedule, nothing works and I have to remove the schedule, logout, remove the app, reinstall the app, login, and set up a schedule. When my schedule starts at 0600, recirculation starts at 0430. When the schedule ends at 2000, recirculation continues to 2230. Please fix this and give us a user manual with specific instructions on how to use it.

About Rinnai Central

PROs / Installers: Stay connected to Rinnai and your customers from anywhere. Register your customer's Rinnai appliances. Set up water heaters with your phone.
Rinnai Tankless Owners: Get connected to your Rinnai tankless water heater with Rinnai Central. Set your water temperature and control recirculation (if applicable) to meet your needs.

[FEATURES]

[For PROs]
-Set parameters and perform service on Rinnai RX/RXP/CX/CXP Tankless Water Heaters and I-Series Plus Boilers from your phone.
-Register Product: Remotely register products within 90 days of installation to help your customers extend their labor coverage. Restrictions apply.
-Set up a Customer’s Wi-Fi Module: Set up and configure your customer’s Wi-Fi module from your own phone
-Documentation: Always have the latest documentation from Rinnai
-Online Training: Access videos and training from Rinnai and track your personal progress.
-Order Parts: Access the Rinnai parts webstore from the palm of your hand.
-Troubleshooting: Diagnose codes at a glance with the Rinnai’s Troubleshooting Guide.
-Solution Selector: Choose the right Rinnai product for your customer’s needs.
-Rebate Finder: Find all rebates in your customers’ area.
-Rinnai News: Learn about the latest news from Rinnai.

[For RINNAI TANKLESS OWNERS]
-Manage: Adjust your water heating system temperature based on your family needs.
-Recirculate: Quickly activate recirculation (if applicable) from anywhere for faster hot water.
-Schedule: Ensure hot water is ready when it's needed with customizable daily schedules. Also, set vacation mode when hot water is not needed, saving money and energy.
-Status: View real-time status and maintenance alerts to ensure that your water heater is working efficiently.
-Find a PRO: Find Experienced Rinnai PROs/Installers near you.

[COMPATIBLE PRODUCTS]
Rinnai Residential and Commercial Tankless Water Heaters (2006 models and newer) with Rinnai’s Wireless Module (sold separately). Some exceptions apply. See User Manual for details.

Read our Data Use and Privacy Policy, Terms, and other important info in the legal section of our App Store description[LZ1] or at the web addresses below.

[Terms of Service]
https://www.rinnai.us/terms-of-use
[Privacy Policy]
https://www.rinnai.us/privacy-policy

File size: 82434048

Launched countries: USAUCACNFRDEGBITJPKRRUDZAOARATAZBHBBBYBEBMBRBGCLCOCRHRCYCZDKDOECEGSVFIGHGRGTHKHUINIDIEILKZKEKWLBLTLUMOMGMYMTMXNLNZNGNOOMPKPAPEPHPLPTQAROSARSSGSKSIZAESLKSECHTWTHTNTRUAAEUYUZVEVNBOKHEELVNIPYAFGEIQLYMAMZMMYE

Minimum OS version: 13.0

Release Date: 1686207600000

Published by Rinnai America Corp

Website url:

Publisher country:

App Profile: Rinnai Central

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