Ameris Bank Business Mobile

I have always had a good experience at Ameris Bank Branches, however the app is absolute garbage, both personal and business app, especially the business app. In normal banking app you can scroll through transactions and it says on the screen where it was purchased from, on the business app you have to click on each transaction, then it opens another page, then you can see where the transaction was made at. People who are in business don’t want an extra time consuming step. Not to count in both apps I had to call in to get help in setting up both accounts online. I almost never have had to do that with any other company with setting up online. Today I had to take time outta the day to stop in a branch to get all situated. Actually makes me wanna stop using their business account due to app. I like simple.

The change of online accounts from Fidelity Bank to Ameris Bank was misrepresented by Ameris Bank as being simple and no action needed. Both of those representations were false. I had to make three phone calls to customer service just to get access to my account; it is set up incorrectly as a business account.... Plus, transactions only generally show “debit;” you have to click on it every time to find out where the charge was incurred - what a pain!

This app almost never works. I’ve decided that when I’m lucky it doesn’t open, because when it does open it doesn’t recognize my password and eventually locks me out of my account. How hard can it be to create a functioning app? I’m seriously considering moving all of my accounts to a bank that gives me working mobile access.