App Profile: Radiant Credit Union

Ledieu74

Rating: 5/5

Not really sure where to even start. Radiant is the first credit union that we’ve banked with that truly values their customers. They go the extra mile with you to make sure you have everything you need and you understand all the products, benefits that’s available to you. Customer service is first class! I’d recommend starting your child/children’s bank account/s with Radiant. They offer excellent rates!

Gator4lifeDMR

Rating: 1/5

Love this credit union but the app is horrible. They’ve updated the app with new features but you cannot find the fees you are being charged on your credit card or loans. I paid my monthly bill like normal but did not know I was late by one day (shortened month threw everything off). This led to months of fees as I was always late but could figure out why because the app does not show the fees. I’ve reported over the phone with customer service and they removed on fee but we are talking months on several accounts so it was kind gesture but did not alleviate the issue. Waited 6 months to post this because we were promised an update to address the issue and it has not been resolved. Customer service has acknowledged the issue on their end still no update to the app or from their development team. It’s a banking app so expecting your transactions to show on your accounts is a basic ask. Feels shady from an institution I’ve held in high regard.

Hungry ogre2

Rating: 5/5

They are Always Pleasant, Always Courteous and Always Helpful. They make banking easy. Every time I think I have a less than enjoyable trip to the bank coming, they make it as painless as possible. I was at another institution for many years. Radiant has earned my business through great customer service and support. They are now my primary financial institution.