App Profile: Kisi

mojogang

Rating: 5/5

...but once you realize that you don’t have to hold your phone to the reader (use Bluetooth instead) you can seamlessly go in. There wasn’t a very good direction from the hostess but we got it quickly. Another nit, was of all the driving gates to get into and all the gates to pool area, you have no ideas what name is what gate. Slight nit, but I do like the name that lights up when you’re close to the gate but doesn’t happen all the time. Probably operator error in some cases. Great app.

Mjababababab

Rating: 3/5

I’ve been using this a few years in an office building. It works most of the time and using the pads is slow. There are a few pads that don’t respond to the first tap (or the second, or third…). Honestly I have favorited the doors I use most and unlock them via the app. Usually the touch pad brings up Apple Pay but won’t unlock the door. Tap again. And Again. And open the freakin app. The main office pad blinks red for error and then immediately green on the lock. It works less reliably on my new iPhone 15 pro than it did on the iPhone 8. I’ve tried enabling location on always, Bluetooth, cell data, background updates. Nothing has helped. And it’s faster to use the app than it is to tap the pads. I just wish the Favorite screen was the default. Each time I open the app I’m at home base and have to click My Office and then open my building (and there’s only 1 choice ). Just keep the app on Favorites. It would be even neater if I could sort them in the order that I travel through the building. There are several pairs for double doors.

A trustworthy user

Rating: 2/5

I’m a member at a coworking space that uses Kisi at its one solitary entry door. When Kisi works, it’s nice, but far too frequently it fails. Sometimes I’m standing at the door but the app tells me I’m not close enough. Sometimes the app says the door has unlocked, and the reader pad light turns green, but the door latch remains locked. When I’m in a hurry, I just use the keypad instead. The watch app always just bails when I launch it, saying I’m not signed in (I am), so that promising add-on is totally useless to me. I have reinstalled multiple times. I have the app enabled for Bluetooth and for precise location while open. I will not grant background location permission because it should not be necessary; the app endlessly prompts me that “some required permissions are missing”. My boundaries around this permission cannot be that unusual. I don’t think Kisi intends to do evil things with my data, but I don’t know how seriously they take the risk of a data breach.