LloydsClinical Home

At the beginning of the year you were contacting me every 2-3 weeks to organise deliveries even though i told you that I had several doses in my fridge. After talking to one of your operators who gave me a knowing laugh then told me that it would be sorted out I hear no more. As I started to run down on meds I started going to the app to try and book another delivery but it would not allow me to so in the end I phoned you to try and get a delivery to which I received an apology and a promise of a priority delivery this was towards the end of July and I was due my next dose 1st August. It is now 11th August and I’ve had no contact from you until today when I was asked to book my next delivery. I have missed a dose of my meds because you let me down, it all seems to be a bit disorganised to me!

After having problems accessing the app and could not do anything at all it would not even let me change my password to see if that would work after a few emails to patient app team Shalini Seetul sent me a new link for me to try and everything worked perfect this time and I could get into my account thank you for all your help with this

I’ve been using Lloyds Homecare for my medicine delivery for over a year, and the new app has genuinely transformed the experience. Previously, arranging each delivery required a phone call and multiple security questions, which often took several minutes and became quite frustrating. With the new app, everything has become incredibly smooth and efficient. Booking my injection is now just a matter of a few taps—no waiting on hold, no repeated verification calls, and no back-and-forth. The interface is clean, intuitive, and user-friendly, making the whole process much more convenient and stress-free. This update has genuinely improved how I manage my treatment schedule. A big thank you to the Lloyds Homecare team for listening to patient feedback and creating an app that delivers real value. Highly recommended.