Wisey: Deep Focus

Update: they got back in touch with me after a negative review and refunded the charge. old comment: They don’t allow you to cancel and will charge 100 bucks quietly for renewal

I enjoyed wisely while using it. However, due to family matters, I was forced to cancel temporarily. After cancelling, I realized that $45 continued to come out of my account and had been the last 3 months. I reached out to them, reminding them that I had cancelled and I still saw the money coming out, requesting a refund for the $45 that had just showed pending that morning. Their response was to offer the ebook (this is what the $45 was for which I had no knowledge of) for the remaining month. I was unaware of this separate subscription and let them know of this, I thought it was just the regular subscription for the app itself. That being explained, I requested the refund and told them I appreciate the offer but that I would like the refund. The response was that everything was non-refundable! They did tell me they understood this can be frustrating and validated my feelings… 🙄

I found this ‘app’ to COMPLETELY USELESS… This app is definitely a scam. No instructions. No e-book. Just a screen with various options to listen to- music, thundershowers, etc. if u want to ‘deep focus’ or ‘light focus”, etc. The app makes no sense and there are no tutorials. They also make it difficult to cancel and/or ask for refunds. They claim u can get a refund if you’re not satisfied with the product, but then give a los of things to do in order to cancel, with one of the stipulations requiring you to use the app for 14 days straight, then u submit a request and they review it and will decide if you are worthy of a refund or not. Not the type of company or people, I’d like to deal with. Total garbage.