Scott Credit Union

This is the first review I’ve ever written on the Apple Store, and it’s because I truly love Scott Credit Union. I’m very grateful that they’re my bank for my auto loan. That being said, the recent major app updates have given me quite a few headaches — though I’ll admit, Express Pay has been a lifesaver. Every time I try to log in through my creditors, I get an error message. I’ve tried resetting my password just in case I was doing something wrong, but I never receive the reset email, even though SCU has confirmed multiple times that my email address matches their records. When I try logging in again, still an error. I’ve even tried registering again, thinking maybe I wasn’t signed up correctly, but then it tells me my email is already in use. Ugh! Thank goodness for Express Pay, even if I have to re-enter my information every single time. I’d rather do that than call in and pay the extra fee just because the app isn’t cooperating. On the bright side, the email confirmations after making a payment are clear and easy to understand. The app itself looks nice, but since I only have an auto loan, I don’t get to use all of its features to really see its full potential. My biggest issue is simply never being able to log in correctly or keep a card on file. Aside from that, I really do love SCU. I also noticed another review mentioning customer service. In my experience, 9 times out of 10, the customer service has been wonderful — the representatives are patient, kind, and genuinely sound compassionate and understanding. There was just one instance in my four years with SCU where I sensed a little irritation, possibly due to all the new app changes at the time. But overall, my experience with both the staff and the credit union has been great.

I just updated the app and now I can’t access it. Keeps telling me wrong credentials. Please fix!! Update: 2 stars remain due to the frustration. I was finally able to access my account after the update. It would have been helpful to add a note that you have to register again in order to access. This was a poorly planned update from a customer perspective. Do better IT DEPARTMENT😏 Having said that, the new updates are good.

I’m getting tired of how slow this bank is. I’ve usually been positive with this place, but it’s wearing my patience thin. The only evidence of my pending payment to the credit card is a snap shot I took. I’m getting nervous because the money’s already gone from my account but not showing even as a pending payment. The bank has not emailed me a receipt for confirmation. I also recently paid my loan completely off and similarity lacking receipts of email. There’s no evidence the loan existed on my account. Records matter. Prompt service matters. The hold on a check that should have been cleared last week matters. Keep screwing with my money, access, and records and you will lose a decades long customer.