Trinity Metro Bikes

Imagine being amped up to coast along the stunningly beautiful and peaceful Trinity River for two weeks on three separate occasions, following guided directions, to no avail! What has been proclaimed as an easy and seamless process has been everything but! Trinity Metro I was rooting for you, but I am severely disappointed in this service. Your customer service has been somewhat appropriate because when contacted they did reset my password when I assumed that was the problem. However, I have pulled up to 3 different bike stations and have left with my heart as connected to my convenient-morning-biking-desire as the bike has to its docking station. It should not be this difficult to journey on one of your bikes! Please fix this!

I’m extremely disappointed with the service I received. It’s been two weeks since I was charged a $50 deposit twice for one bike, when I called to get help, the woman on the phone was impatient, rude, and kept cutting me off. She showed zero interest in resolving the issue and acted like I was an inconvenience. I’ve followed up multiple times, and the double charge is still not fixed. Completely unprofessional and frustrating. I will not be using their services again and don’t recommend anyone else does either.

Do not use this app. I would give a zero star if I could. The customer service team is extremely unhelpful and very rude. The app is not that easy to navigate, especially when you are trying to set up an annual pass with the EBT option. They will tell you anything just so that you can purchase it, it’s ridiculous. Use any other app you can to rent bikes. Plus, they won’t even allow you to use a debit card it’s credit card only, very lame.👎🏾