App Profile: Biscuitville Fresh Southern

Gatto.review

Rating: 5/5

Great experience using the app. The available locations were easy to find. The ordering process is very similar to visiting an actual location. I easily found my order on the rack. I liked that all the condiments were in the bag and securely sealed.

PorkChopAppleSauce

Rating: 2/5

Why create an app for efficiency that makes it more difficult to get the food? I answered all the questions that felt like they could be default options and ordered food on the app. I went to pick up the food and the drive thru told me I couldn’t pick up mobile orders at drive thru and had to come inside. Then I went inside and waited by the mobile app orders here rack. After a while I asked if I was waiting in the right place and that’s when the lady began collecting my food and put it in a bag and gave it to me. The experience is only positive to the store and not at all to the app user. Why can’t I pick up at the drive thru? I used the app to order exactly what I want and get out quick. Why does a rack exist if the order isn’t made until the customer enters the store? If I order and pay in full there is no risk left to the store; make my food so I don’t have to wait. I’m uninstalling the app; completely useless to me and only made me wait for my food longer after jumping through far too many hoops. Ridiculous

Daisy2278

Rating: 5/5

The new online ordering feature is great. I love that I can run inside and pick up my order without having to get in the drive thru traffic. I hope this will be available for all locations soon.