The Salty Donut

The Salty has amazing coffee and donuts. They’re a little pricey, but the quality is worth it. The reason for my lower rating is the app only. It’s honestly one of the worst ordering apps I’ve used. It’s constantly buffering, and placing an order feels like trying to buy concert tickets. During checkout, it repeatedly says the store “needs more time,” and by the time it refreshes to the new pickup time, it needs even more time again. It can take several attempts before an order is finally confirmed. On top of that, there’s essentially no useful order tracking. The app marks the order as “complete” and closes it even though that just means a delivery driver has picked it up from the store. After that, it’s nearly impossible to tell where your order actually is or when it will arrive. The food and coffee are great, but the app seriously needs improvement. I hope they update it soon because it’s the only part of the experience that keeps me from giving a higher rating.

When new donut flavors or holiday ones come out they are so delicious. Also the normal everyday ones are simply wonderfully tasteful

The app isn’t buggy but the text overflows and doesn’t wrap within the description box for some items. For example, when buying a latte and choosing the iced option, you have two choices: with ice or no ice. But the “no ice” option has a description that runs off the side of the page and doesn’t wrap around its container so you can’t read the whole description. I also expected a search function for the menu. It’s very user hostile to make me scroll multiple pages if I know what I want.