PetSafe® Pet Companion

I purchased my first PetSafe Litter Locker on November 16,2025; and in the beginning I was happy with the results. But a few months into the purchase I started having trouble with the sensor. I did everything they recommended to correct the problem and it would work for a little while and then happen again. Sometimes it would go around as many times as 5 times before finally adjusting itself. Then one day in May of 2026 I got a notification that the waste bin was full. I changed it and replaced the drawer but the signal would not go out. I did everything and the signal just wouldn't go out. So I called the headquarters and spoke with Matthew. We went through a series of different things trying to get the signal to go out but we were unsuccessful. Matthew then told me the machine was under warranty and with a copy of proof of purchase, the machine would be replaced. That was music to my ears! I sent him the necessary paperwork and a new PetSafe Litter Locker was at my door the next day! Just so happen, that was my birthday too! This new one seems to be improved. So it's been smooth sailing so far; and I hope it stays that way throughout its lifetime.

The box itself is great after a couple months of use. The app isn’t very useful. It would be great if it actually notified me when the bin is full. The only other tell is the light on the box itself. Otherwise you wouldn’t know unless you actually open the app. If you don’t empty it in time then it stays in an open mode until you do and then your house stinks. I have the box in a less frequented area so it may be hours before I notice it’s full. I bought the box because of the possibility of notifications. Please add a full notification.

The app is lacking in features that I think should have been thought about and I think are a MUST add to the app. They should have implemented the ability to change the modes on the product(smart spin) from the app versus having to try and use the physical buttons on the product. For instance right now I am trying to recalibrate the weight tracking and the only way to get to that mode is to hold down the WiFi/reset button and the clean button at the same time and it’s suppose to got into the mode. Instead it either doesn’t change at all, or the “pet is inside” indicator goes off from the pressure from holding down the buttons and doesn’t do anything, or when you get tired of holding down the buttons and let go it goes into a cleaning cycle and you have to wait for it to finish before trying again it is extremely tedious and aggravating. If I can start a cleaning cycle from the app why isn’t there the ability to change modes like adding litter or weight calibration? To go along with the product itself(smart spin) I have experienced multiple “abnormal motor current” errors after a week of owner ship and I know it’s not the power supply it is directly plugged into a wall socket and not on a surge protector so that’s not it. In my research from Pet Safe themselves they say it could be due to the weight calibration being incorrect which is how all this started for me. They say the remedy is to recalibrate the litter box and it might solve the issue. HOW AM I SUPPOSED TO DO THAT IF I CANT GET TO THAT SPECIFIC MODE!!! Would not recommend this product whatsoever until the app adds those features for this product(smart spin) stick with a regular litter box until they do.