My PetSafe®

I can review settings and when my cat was fed, but as far as creating or modifying a meal, there is no way to do so independently. I can’t even use it now because I’ve made adjustments to my cats feeding times, portions, and how much of it is dry versus wet food so can’t rely on previously established schedules. I started writing PetSafe about this in 2020 and was dismissed repeatedly by customer service. Humiliating. But a partner and I lived together then, so I decided to forego yet one more accessibility battle and just get his help with things. When we separated, however, I wrote again. I was starting to get somewhere with a manager, but the keyword is "starting." Weeks, sometimes months elapsed between points of contact, and when changes were finally made, the same issues persisted, just in different ways. I never heard back after giving that feedback and have retained all e-mail documentation. This feeder is a costly investment, so unless you live with framily or can enlist Aira's help using Envision glasses or a second i-device, don't bother. At least, until my posting this publicly hopefully, finally gets PetSafe's attention and meaningful changes are made. I really would rather be riding a glowing review for the benefit of blind folks who are service dog handlers and/or pet parents in general. But instead, because of PetSafe’s dismissiveness, exclusion and noncompliance with Accessibility standards, this is what I’m writing instead.

My cats are DEMANDING of food. 5:00am and 5:00pm - like clockwork. They drive me crazy. Not being able to sleep in a little on the weekends is frustrating. Coming home to unhappy cats when I get off work late from a shift at the hospital seems unfair. And, my cats are on a prescription diet; I can’t just leave a bowl of expensive food out all day for them to chow down on and become overweight. So, I bought the PetSafe automatic feeder. It’s programmed to go off at 5:00am and 5:00pm each day and once it does, I get a notification on my phone that my cats have received their exact measured portion of food. The notification on my phone is a really nice touch, because when I left the state for four days, I received the peace of mind that my cats were taken care of. And on the fourth day, coming home, my feeder alerted me that it was low on food and to refill it so the cats continue to receive their regular meals. The feeder holds much more than four days of food. I just didn’t fill it completely before I left AND I programmed it to give them a little snack in the middle of the day while I was gone to take the place of the dental treats they would typically get if I were home. I will never go back to life without my PetSafe feeder (if I can help it). It just makes my life so much easier. And it keeps my cats happy and healthy.

The petsafe scoop free litter box is really nice ! We got the unit that includes the hood and the tracker. I am not a fan of scooping out the litter box, so for me, this was a game changer. Our Sphynx kitten took to it instantly and uses it without hesitation. I like that the unit looks nice and pleasant as well. No one wants an eyesore. This is also my first experience with crystal litter and I will say I am a fan. The odor is mild (until the litter needs changed), which is a must for me. Stinky boxes are a no go. The set up was easy and did not take a lot of time either, so that is another plus. The reason I gave it 4 stars instead of 5 is because the litter tray does not last a month like it states. It lasts my 1, 14 week old kitten maybe 2-2 1/2 weeks. I don’t really mind it, but it would be nice for them to be transparent about that.