Liv X - Mobile Banking App

I opened my account when they were giving 2% interest on deposits. Over a period they changed their policy and stopped giving any interest. Further they started charging 25 aed per month as maintenance charges. This reason made us withdraw all our balance and we thought now the account will close automatically as it did not have any balance left. After a long period we realized that they had taken our balance to 600 aed negative even though it was a savings account and not a credit account. After multiple requests we had to pay the due balance to close the account. I cannot believe that this product is from Enbd. I don’t think they are short of money that they have to cheat people to collect money like this.

Firstly, I can’t activate my device. It takes 5hours. I can’t activate it. But when I update my information. Activation is working. But they don't help me when I called them and they only respond auto message on WhatsApp.

This banking app does not work. I have applied for an account just a day ago because they advertise digital banking as they are the easiest? and its already giving me all the unnecessary headache and confusion, the app is crashing all the time, the app took my personal information first, then they denied for the account opening, but within two hours they send an email saying the account has been opened! I cannot access the account even tho i tried using the same password that i used for setting up the account! Costumer service is a bot! Because they dont understand my problem or are being helpful at all! Super frustrating because they keep giving misleading information and guidance!