JustSpeak – AI English Tutor

“I downloaded the app yesterday for the 7-day trial, started using it, and suddenly the app froze. I uninstalled and reinstalled it, but it didn’t help; the screen remains black.” I need help, please!

After downloading the app for a one-week trial, the subscription was unintentionally not canceled within the trial period, even though continued use was not desired. Despite promptly emailing the support team immediately after noticing the charge, there was no response. Multiple follow-up emails were sent, yet there was still no reply or assistance provided. This lack of customer service is disappointing, especially considering the effort made to address the issue right after the payment was processed.

I am changing my review from one star to five stars due to the developer’s revised approach to education and policy. They have added Belarusian and Russian languages to the app, which I greatly appreciate. The app itself is very enjoyable and similar to another one I use. I particularly like the dictionary feature for reviewing new words and the examples of how to use words I didn’t know before. Now, I have to choose between apps for my paid subscription. I think my choice will be to support “our” developers. Supporting each other, peace to all.