Happy Sleep: At-Home Testing

Very easy to use, streamlined experience for getting reliable results. And the ring is a lot more convenient and comfortable to use than other products I’ve seen

I’ve tried repeatedly, on two separate days, to enter my insurance info. Each time, the app says, “Great, <name>! We’ll check this insurance plan for eligibility.” However, when I click next, an error message says the app was unable to upload my info. My internet is working just fine but I tried switching from WiFi to cellular and vice versa, to be sure. Oh, and the App Store shows that the app was allegedly updated in the past week to fix glitches (no details provided). Don’t bother trying to upload via their website — they’ll just direct you to download their faulty app. Their team sent me a reminder today (less than 24 hours after downloading the app) to provide my insurance info in the app. They said I can respond to that email if I “have any questions.” I’m currently waiting for their customer service to respond and advise regarding next steps.

I entered my insurance in the app, and it disappeared. I’ve not yet heard back from anyone related to tech support, and their self-help pages are ‘not found’ when following the links. I’m very frustrated and I’m hoping they will NOT try to bill me for a service that they’d initially said was covered by my insurance. It shouldn’t be this hard to reach support or self service an issue.