App Profile: Visera Link

Amanda 131520

Rating: 4/5

This is a neat wellness tool! I love how quick and easy it is. There are some upgrades that I would like to see implemented but overall it’s a great app.

Kassersmcfee

Rating: 1/5

I have recently transferred my ZYTO info to Visera. In fact, the app just converted for me. My client accounts transferred over including my own. I try to use this app and scan, however, and it doesn’t let me. I keep getting a message saying I need to renew my license. Ok. How? There is no info on this on the app or help pages. I tried emailing. No response. I tried calling customer service. If I chose option 1 to discuss my current account I go straight to voicemail. And no response to my voicemail message. I then chose option 2 and then sit on hold for 20 minutes. Every 8-10 seconds the most irritating voice tells me “a Visera expert will be with you shortly”. Over and over until finally after 20 minutes of being on hold I am told to leave a voice message. And they have yet to reply. I tried calling ZYTO today and they said the link is not attached to them and all queries need to go through Visera. So they transferred me to Visera and again. On hold and that message grating at my ears repeating far too often “a Visera expert will be with you shortly”. Yes no expert ever pipes up and says hi and provides their expertise. Fix this and call me back! What is going on with your customer support?

Liebich21

Rating: 2/5

We’ve only had about a 40% successful time scanning. The other 60% is spent watching it spin “loading results” only to never deliver the results. We’ve had the app since it came out. I wish I could recommend this app to my team but those rates aren’t acceptable in business at $50 a month for an app that only works 40% of the time. Zyto customer service hasn’t been helpful at solving this issue. I have 6 team members with their own accounts getting the same results. When it works, this app is incredible. It could truly be a game changer for customers and practitioners.