Sierra Central CU

This is a little bit more than what I just went through what I just had done on the app went well. I have been in to the bank two times and information that I need. Cost me $32 to pay the bank for information I needed about my account, I feel if you go paperless, we shouldn’t be charged for this. So now. I want all my statements, mailed to me, which I understand that will cost me two dollars per time. That is why I had to pay $32 for information about my account four dollars for each month. It’s sad that I have banked with Sierra Central for over 15 years. I have a limited income I’m on Social Security and this is the way you treat a customer.

Works nicely. Only wish face recognition access worked for more than one account. A little tedious entering complex password for other account. Works well but a little complex to set up.

I’m a longtime customer sharing my positive experience when the opportunity presented itself. (Always 5 stars) Unfortunately when they upgraded their online system in early October it has been a disaster. The information given when trying to solve online issues was not consistent. Apparently the mortgage is through them but administered elsewhere so I’m no longer connected with my banking app. I will either need to pay at a SierraCentral location or set up an online account separately. During this process all ACH payments had to be entered manually as well. My car at first was declined then entered and paid twice. My direct deposit now stays in a pending status until it is manually approved. I’m hoping they work out the issues soon but it has been almost a month now. I hate too change our bank so will give it a couple more weeks. On a positive- the people that work at SC are great.