Photobox: Photo Books & Prints

Been a customer since 2008 and always do a family calendar for Xmas. Before the rise of smart phones I’d do on PC / desktop. Now (should be) more convenient to use the app. They encourage you to use app instead however BEWARE the app and desktop and devices you choose to use are NOT linked! Nightmare! This means your Creations can only be accessed on the DEVICE you started it on. You can’t use your iPhone to upload and start a project, then move on to your iPad or desktop for convenience. You MUST use that same device or your creation is redundant. Also I bought “credits” from Black Friday deal, created my calendar in the iPad, went to pay and found you can only use credits via the desktop NOT the app!! This means I have to start my whole project again on the desktop to use my credits!! What a joke and serious waste of peoples time. I tried ringing customer services… long wait time to get through and an unpleasant experience. Photobox should make it EXPLICITLY clear to customers that app and desktop aren’t linked therefore is incredibly limited. Also you only get a few features on the app in comparison to desktop but app is obviously easier and more convenient to use when it comes to photos stored on your phone! The desktop is hard to use in 2023 with the way we store and use our photos now. Just everything about it is so limiting. I think I’ll have to try another similar company from now on until Photobox sort this out! Such a shame because imo they were pioneering in photo gifts back in the day.

I’ve ordered from Photobox 23 December 2022 for a Christmas gift. The estimated delivery was 29 December, but unfortunately it wasn’t delivered then. I’ve contacted them and one of the agent issued me a refund on top of that he said if I could let him know how much is the fastest courier. When I get back on the chat he was offline so I need to wait for another agent. Then spoken to another one and she said I just need to wait before re-ordering as the parcels on it’s way anyways. I waited, then I contacted them again today 11 January 2023, spoken to another agent. He advised me that there’s been a miscommunication, my parcels been cancelled and therefore I just need to reorder. My items been delayed for nearly a month. I just needed up paying for a priority for the courier. Not recommended at all.

Using the photobox app I have recently placed 3 orders with photobox; one for 2x magnet prints, one for 500x prints size 6x4 and one for 1000x prints size 6x4 also. The magnets we super easy, really quick to process, edit and order and were great quality when I received them, I have nothing bad to say about this order at all. I received the 500 prints I ordered yesterday and they are all great quality photos and beautifully finished, not to mention packaged in protective boxes that are handy for storing them whilst sorting them out to be placed into various albums. However, when placing the order it took several hours (yes, hours!!) to upload from my phone album to the photobox app. I was connected to WiFi the entire time and spent around 4 hours checking the app - which I left open - to see if my pictures had uploaded before the process was complete. I then experienced the same today when I placed my order for 1000 prints. I started collating my pictures at around 10:30 and finally completed he check out process at 22:30 this evening. A 12 hour process to upload photos is unfortunately putting me off using photobox again as the price incentive for ordering a higher quantity of prints in one order simply wouldn’t be enough for me to spend a further 12 hours on the app for a future order. This is the one and only fault I can find with this service. If you are happy to spend the time then you will be very happy with the finished product however be aware it is a lengthy process!