App Profile: Lunds and Byerlys

Anon.321

Rating: 4/5

It’s a good app. But a couple annoying aspects. If you change store locations, then any items not found in the new store just disappear, and you don’t know what they were. You might not even know you lost items from your list unless you happen to notice the item count before changing store. That is a recent change - it used to notify. Also, it’s difficult (though not impossible) to have both an online order and an in-store shopping list.

Chelly nelly12345

Rating: 1/5

It's been several months using the new app and it doesn't seem to have gotten much, if any, better than when it was launched. The app has a hard time finding items I'm looking for... for example, if I type "avocado" into the search bar, it might show me avocado dressing at the top, and actual avocados may not even show up in the results. Irritating. I spend a decent amount of time shopping for the groceries I want to buy, to be told every single time by the shopper that several items are not available. I expressed frustration last night to the shopper (who was super kind and helpful) and she let me know it happens all the time that they don't have items that the app shows are available because it doesn't update. On a couple of items, she stated the store hadn't actually had them for months but it just isn't accurately reflected in the app. So I end up with about 1/3 of the groceries I order being "unavailable." It's not a big deal, except often it affects the total bill... for instance with BOGO, sometimes I don't get the free item, or yesterday it was with a coupon... buy 5 yogurt, get $1.00 off. Again, not a huge deal when paying Lunds prices anyway to miss out on a dollar... but when paying these prices, I expect their app to be a little better. The shopping experience is frustrating and with so many other options out there, we have switched to using shipt for Target or Kowalski's.

Galvinized Zn30

Rating: 1/5

The L&B app was my favorite grocery app, the others (both in MN and elsewhere in the country) were not even close when it came to user friendly interface and ease of use. BUT, someone decided to make it “better” and IMHO (at least) two changes make it almost unusable. The first, is the “bias” toward L&B branded products being displayed first. While I understand the company’s desire to put this in, you sometimes have to scroll through many items to get to a non-L&B branded product (e.g., spices). The second, is different “flavors” of a same product use to be “stacked” whereby if you were scrolling, you only had to look at (for example) one “category” jello and the app told you there were actually 15 different flavors of jello you could tap and open if that’s what you were looking for. NOW, you have to scroll through every single jello flavor before you see the next item/category. These two things really impact scrolling through your weekly ads. They both seem like areas that would be easy to fix/streamline and get back to the best grocery app in the country. You can’t even delete all the checked items you’ve bought … delete ALL checked was an option … now you have to individually delete! Is anyone paying attention?