Centennial Bank Mobile

CentennialBK is the best💪🏻we forgot our app password and we went to the bank and the lady help us,I don’t know her name but she so helpful and she take her times and focus on us and try to solve our problems because one thing I told her that,I was given my card number to other business to automatically took 54 dollar every month for our payment and when I go and ask them to remove my card from them they told me that they can’t remove it until I bring one my my friend or family to joint them🤷🏼‍♀️so the lady help me and she resets our password and she gave me a new card😍So I want to give thanks to her for her helpful and caring and friendly..

I love Centennial Bank. They have been absolutely the best bank I have ever used. They are considerate and wonderful at every location. My issue is only with the latest version of the app. Put out about 3 weeks ago. When they updated the app something messed up and now I can’t used Face ID anymore and have to enter my password. I know that sounds lazy but honestly it was one of the best things about using the app was the quick login secured by my Face ID! It makes it quick and painless and feels incredibly secure. I would love to give the app 5 stars and will once they fix the bug with the Face ID. For now I see a “authentication error” every time and have to input my password which let me tell you is a pain because I have a different password for everything and have locked myself out of my online banking a few times because I couldn’t remember which password I used for this account.

There have been around 4-5 different occasions within the last couple of years where someone has gotten my debit card information and 1 of the times it was someone that lived 17 hours from me and who ever it was drained every penny out of my account . The last couple of times it has happened centennial has instantly frozen my cards and account. About a week ago I called the bank because I have a newborn and was at the store getting some things he needed and I didn’t even realize something was going on with my card until it kept saying unable to process transaction, which I knew I had well over the amount of money in my account than I was trying to spend, so I called and they answered at 2 in the morning and told me that there was suspicious activity going on and that my account had been froze for almost 3 days and I had not used my card so I never realized it. Nonetheless, I can’t thank centennial enough for making sure their customers don’t have to worry about someone actually being able to get all of your money and then having to file a dispute etc. I’ve been with them for almost 7 years and couldn’t be happier with the service I have received! 😁