Tyndall Mobile

This is not a criticism of Tyndall Federal Credit Union. They are the best people I’ve ever banked with. It is really a privilege to be a member. My problem is with the mobile app. It consistently fails and drops and goes inactive when using it. It says network connection failure but my network is perfectly fine for all other apps. Once it goes into this failure mode you can’t sign off or do anything else with it. You just have to stay logged in and close it and hope it will time out later. Another problem is setting up biometrics. It is very user unfriendly when trying to set this up, especially if you previously had it set up. The user headings are not specific enough to find the functions easily. You have to check several to find the one you need. This app needs to be completely reworked to make it sensible and user friendly.

How in the world do you come up with a 4.8 out of 5 rating when all of the reviews are terrible. I have had nothing but issues with this app. It says iPad compatible but when you speak to a TFCU member services rep they all say that it isn’t. I constantly get a denied access “ you don’t have permission to access this account with the credentials provided” and yet, it’s my correct info. I can use Safari and Google to access my account but the official app denies me. Also, I can now access my Billpay service but when I try to go back to the accounts page, it logs me out, almost every time. I can access my credit card statement on Google but not on Safari. This is a real mess. I am disturbed that you are faking your ratings and failing to respond to the many issues pointed out as indicated by the posted reviews. Fix this please. We are counting on you to get this right.

I have absolutely no idea why Tyndall changed apps, the last app worked great. I hate this app. It is not user friendly one bit. I constantly have login issues which is so frustrating. I’m not able to use my savings app Qapital (that I love) in conjunction with Tyndall’s mobile app because I would have to login to the mobile app on my Qapital app. I didn’t have any issue using Tyndall’s old app but with this new app, I only receive a message that says I am not enrolled in online banking when trying to login. I cannot figure out why it will not allow me to login and even called Tyndall’s help center but they couldn’t help. Either this app needs MAJOR work or scrap this app and relaunch the old app. Also I am very skeptical of the rating of 4.7 stars for the app. Everyone Tyndall member I have spoken to about the new app have had the same issues that are reflected in the numerous 1-star reviews.