Depop - Buy & Sell Clothes

What’s up with the terrible tiny images that are impossible to expand to full screen so it’s basically impossible to see, and seemingly only made for users of mobile phones. And ouch! Droop’s shipping costs will cost you $$$. So even when buying multiple items from one seller, shipping doesn’t get bundled! When I asked one seller to put two tops into one bag and charge me for one shipping, she said she didn’t know how to do it and thought she couldn’t. I ended up receiving one empty bag and one bag with two shirts. Yes I was charged for two shippings! Uuuugh! That’s a total waste of resources, environmentally extremely unfriendly and a huge cost to me. It seems like it only makes sense if it’s another source of revenue for Depop. But one of the best things is how much better it is on Depop for returns and maybe refunds!RETURNS are much better than on any other platform! You deal with the seller directly instead of through Depo. It’s much quicker. And most of the sellers have been really good to deal with. But with the teeny tiny images, it’s easy to get tricked. Be sure to ask to see clear pics of the reverse, bottom, underside, opening, lining of any item’s image. Ask and get answers and don’t buy before you know all the answers, see all the images clearly. PS: All in all, I’ve loved the Depop platform!

Very annoying. I took the time to upload items for sale on DePop and they flagged 3 or 4 saying they are counterfeit (which is completely false) then when I appeal their decision they suspend my entire account. I’ve had this account for at least a year and sell authentic items! They do not respond to you as well nor have not reactived my account. You’d think I’d get a response. You’d think they would not mark items as counterfeit or they would allow you to pay to authenticate your items! DePop is FULL of fake items but yet my authentic ones get flagged and I get suspended! It’s ridiculous!!!! Maybe you should get bettter customer support because I still have NOT had someone to talk to about reactivating my account! Also, when they flagged my items they said to send in proof or receipt. Sometimes people purchase items that are authentic but preloved do they may not have a receipt!! In that case allow people to authenticate them through DePop like eBay does!!! This app is a joke. Don’t waste your time they will only remove your account after you take the time to enlist everything!! And go ahead and send that same copy paste reply that you are sending everyone else on here. That you will look into the account if I feel I was treated wrong. I replied appealing to the email is how I got suspended! Pathetic customer service! You wont even contact anyone back is why I’m leaving this review!

I’ve been selling on here for over 2 years now and this is my poor experience. The app keeps crashing every time I try to check my notifications or even if I’m sharing my own listings. App tends to freeze and then close, super frustrating please fix this. I also want to complain about the scammers on your platform you never seem to care about. The customer service is awful I keep getting my listings deleted because they are too much of a great quality and Depop automatically assumes I stole and re-listed stock photos. Also if you have any issue they take MONTHS to solve it let alone solve your issue. I had to wait over a year to get some fees reimbursed after I did a refund for a few customers. I suggest trying another selling platform like vinted, ebay, poshmark, tradesy, Shopify and so on. I’m a top rated plus seller and to be honest Depop needs a lot of improvements. I’ve also had accounts steal my photos and Depop did nothing about it even after bringing up my issue to customer care. They tend to favor big shops even if they are not following guidelines. That is the honest truth as to why I don’t even try to sell anymore on this platform. Scammers are also everywhere be cautious if you sell designer or high priced items they tend to send messages trying to scam sellers but Depop does nothing about it.