Hollister Co.

Do not recommend as their customer support is not great. I’d give it 0 stars if I could. I will not be buying anything else from Hollister ever again. I order my package for in-store pick up, and made plans to pick it up the day that they told me it would be ready. It’s the holidays, so my schedule is extra busy. It came 2 weeks early, and I didn’t get a chance to pick it up. I didn’t know it’d be this early so I didn’t have plans to go out of my way to pick it up. I still picked it up 6 days before it was even estimated to arrive in stores originally, but they canceled my order due to it “not being picked up in time” and I had to pay 5 times the amount of the orginal price I payed online. I never even received a refund for my online order. Also, if they canceled and returned my package, I don’t understand why the store still had it and made me repay. They need to work on making their predictions of delivery more accurate, not 2 weeks+ off or alerting someone “Oh, your order has been canceled.” This is the least that they can do. I’m very disappointed in them and when I called customer support, they didn’t care at all. I stayed on the phone with them for a while and we weren’t getting anywhere. I was upset that I had to go out of our way to make time and drive all this way, to get a package to say on overpriced shipping costs, that was canceled and I didn’t know was canceled. I won’t be customer here anymore. I’m deleting this app and not shopping here again.

The app doesn’t update very fast or much. For example: A shirt I really want will be out of stock in other sizes but say it still has my size in stock, so I’ll add that shirt to my cart. But when I open my cart it says “out of stock” which is very misleading and upsetting :/ . Hollister barely restocks popular items too and if they do restock, it’s only certain sizes or VERY little of all sizes so not everyone can get what they want or be satisfied. I’ve been begging for them to restock certain items for months now, same as others, constantly checking the app 24/7 and hollister barely restocks. I don’t like that there’s no option to sign up to be notified when an item you want is back in stock. That’s something that yall should create. I also feel the prices of the clothes are getting expensive. I like the clothes that are more reasonable like 30 and under because quality for some of the new clothes isn’t as good and 35+ is really pushing it for just one shirt or one dress etc. also there’s never enough jeans or long skirts for short girls. I always have to shop online and never in store if I want to find some. So I really hope hollister takes how their customers feel into consideration, I shop here way too much to feel undervalued as a customer.

The Hollister app is a solid tool for shopping on the go, offering a sleek, user-friendly interface that makes browsing the brand’s collection a breeze. The app is well-organized, allowing you to easily explore categories like new arrivals, bestsellers, and seasonal collections, with filters to narrow down size, color, and price. One of its standout features is the “Find in Store” function, which allows you to check availability of items at nearby locations, helping you avoid the frustration of out-of-stock items. The checkout process is smooth, and the app supports various payment options, including Apple Pay, making purchases quick and convenient. It also keeps you updated with push notifications for promotions and sales, ensuring you don’t miss out on any deals. However, some users report occasional glitches, such as slow loading times or difficulty logging in, which can be a bit annoying. Overall, the Hollister app is a great companion for fans of the brand, offering easy access to the latest styles and a hassle-free shopping experience. If you’re a frequent Hollister shopper, it’s definitely worth having on your phone.