Boudin Bakery - Order, Rewards

This app works well for me. I even had them make a change to it because their patty melts did not have an option to withhold onions. They fixed that issue pretty quickly and made me happy. I haven’t been able to figure out where your favorite orders that I have saved go though so it’s not as intuitive as I would like. Also I would like to see an Apple Pay option added to the app. Other than that it’s pretty good and a fast way to order and pickup food. The delivery part is a little off though as it always defaults to handing the order to someone and there is no way to change this.

The app is fairly easy to use and you can customize your orders to an extent but not as much as if you ordered in the store (like, I can’t get my chicken salad sandwich on a croissant the way I can in the store). On occasion it’s allowed me to order something the store has run out of and in that case they have given me a call and ask about substitutes. I do find that they often get my order wrong so I always try to check before I leave the store.

Ordered food on the app and was easy. Picked up food but given the wrong food. I was working and did not have time to go back so I called and asked for a refund. They said they would process it without asking who I was. Jasmine said you gave me your name to which I replied that I only gave you my first name (which is pretty common name and spelled different ways-Laurie) and the order i was given was for another Lori. I proceeded to give her my order number and jasmine said I would see a standard day refund. What??? What does that mean? Apparently it takes 7 days to get refund and because she sounded rushed and perturbed, I don’t think she wrote down my order number, So this other Lori may get a refund I instead but now I will need to wait a week before knowing. So myself (Laurie) and another lady (Lori) got the wrong food with no help from Fremont Boudin location. Disappointed to say the least!