App Profile: Boudin Bakery - Order, Rewards

Mommy of P and L

Rating: 4/5

The app is fairly easy to use and you can customize your orders to an extent but not as much as if you ordered in the store (like, I can’t get my chicken salad sandwich on a croissant the way I can in the store). On occasion it’s allowed me to order something the store has run out of and in that case they have given me a call and ask about substitutes. I do find that they often get my order wrong so I always try to check before I leave the store.

Momtough

Rating: 3/5

Ordered food on the app and was easy. Picked up food but given the wrong food. I was working and did not have time to go back so I called and asked for a refund. They said they would process it without asking who I was. Jasmine said you gave me your name to which I replied that I only gave you my first name (which is pretty common name and spelled different ways-Laurie) and the order i was given was for another Lori. I proceeded to give her my order number and jasmine said I would see a standard day refund. What??? What does that mean? Apparently it takes 7 days to get refund and because she sounded rushed and perturbed, I don’t think she wrote down my order number, So this other Lori may get a refund I instead but now I will need to wait a week before knowing. So myself (Laurie) and another lady (Lori) got the wrong food with no help from Fremont Boudin location. Disappointed to say the least!

GrandmaJudyX3

Rating: 5/5

5 stars for the app itself but their employee’s service left much to be desired. When we arrived at the requested time the next day for pick up, they could not find my order! After showing them my receipt, they said it was not ready and come back in 30 minutes! No apologies … NOTHING! Don’t bother to call them on the phone either - I left a message on their answering machine and NOBODY called me back so I ordered through the app instead.