Nation's

Like many other people, the app placed my order 2 hours away from my location. Even though it says you can cancel from the app, my order history was empty so there was nothing to cancel. I spoke with my local restaurant that shared multiple people have expressed this issue and to call customer service. I emailed their support email and let them know of the situation. They refunded me, but it will take 7 days to arrive. No apology, no further action to remediate the situation. Just putting the burden on the customer to fix the issue without fixing their service or apologizing. Terrible business practice. Don’t eat with Nations or download their app. This company that doesn’t respect your time or money is not worth yours.

Placed a call order informed them that I has a buy one get one for a $1.00 coupon ordered 2 cheese burger, husband went to pick up order first told I only ordered one then told my coupon was not original I called while husband was still there I was told the coupon was not an original I informed them that it is but it had gotten wet employee told my husband that it should be shiny again informed that it had gotten wet. I saved that coupon to use when I was in Berkeley near my job , I have been in Berkeley 35 working Nations is the only hamburger place I go to why would I use a “fake” coupon?

When I select “soda from a cup”, there are two occurrences where I can select the size. I assume this just a mistake in the app, but I cannot remove one of them and if I only select the size for one, I get an error message requiring a size to be entered for the second occurrence. So my cart ends up having two soft drinks, but I only want one.