SunPass

Please establish a future hiring standard that your coding/logistics personnel have a minimally functional IQ. I can't even take this app/site seriously. To register a transponder, you need to make an account. To make an account you're required to purchase another transponder while registering. If you eventually figure out how to get around this part, you can register your transponder number on the one you've already purchased.. EXCEPT if you have ever driven on a toll road, they've already created an account for your license plate and it won't let you continue. When you eventually dig up that account number and try to log in using it, SunPass can't verify it's you. There's no verification/recovery process because none of your information was used in actually creating the account number they gave you, meaning you can't create a new account with your license plate numbers or register your transponder.

It works like a webpage in the beginning od 2000s. It is sloooow and laggy, looks like some school children made it and has some of the dumbest design features ever. I smashed my transponder to the ground after it caused me to get a toll violation and make a huge line, and also stack up a nice unpaid toll penalty - you wonder how? Like this: when you check your balance, you see the number as (example) $5.87. What do you think, how is negative balance displayed? How do you know you owe money for toll and your account cannot be charged for toll? It is displayed (example): ($5.87). Makes sense? You get it? () makes it MINUS the amount! So you check the balance, looks OK but it isn’t! And no, I do not place stuff on auto replenishment - I pay my bills, I don’t want some app to be able to drain my account and have access whenever. No more SunPass for me, it’s been smashed into pieces and ran over in Illinois. Hours later when I went to close the account - I found that it wasn’t the transponder that failed, it’s SunPass that failed. Good riddance, never again!

I have yet to have a successful session on this app and have given up! This app is a Grade A piece of garbage! It’s slower than ANY of my apps, buggy and crashes, does not allow for copy and paste. I’ve NEVER completed a task, I’ve ALWAYS force quit it out of frustration. At this writing, the last update was two months ago, and it was over branding and how it looks. Ridiculous!!! State of Florida: you are obviously collecting massive amounts of money with the SunPass system; why don’t you hire a real company to build this app instead of the yahoo’s that are building it now! Every other app I have gets updates at least once a month, and 9 times out of 10, they read, “bug fixes”, “maintenance”, “speed issues”, in other words, they are up to date and constantly improving! Good designers are watching everyone else, to be the best they can be - don’t leave this to a couple of guys in your computer department, get real people who can improve this! It’s TERRIBLE and UNUSABLE!…