SF Fire CU Mobile Banking

The app never remembers my password, even though it’s saved in my keychain on my iphone. Even when I put it in manually it doesn’t work 50% of the time (I get a notification that it is wrong, which I 100% know is incorrect!!!) and I end up locked out of my account. The work around is changing my password which I have done nearly weekly. I have been in touch with customer support so many times I have the direct line to a bank employee saved on my phone. They have not been able to help other than telling me to change my password yet again and telling me I should buy a brand new iPhone in case my phone is too old (i assure you that’s not the issue and what a ridiculous solution to offer!!) I am a millennial - this is not a lack of skill with technology. Zelle doesn’t cooperate with the app either - even though I enrolled in it and linked my SF Fire credit union account with my Zelle account, incoming transfers still go to my old bank account- with a big bank that starts with a B and ends with an A- so I have not been able to fully switch as I planned. I am living in limbo and now and shopping for another bank to move my money to. ZERO STARS. Very disappointed.

Update: as long as you have the most recent phone on the most recent operating system, the mobile deposits work! Their developers must have a deal with Apple 🙄. I’ve been using this app for about two years, since it was created and I consistently have problems depositing checks on the mobile app. I will have to log back into the app several times in order to deposit a pile of 5 to 10 checks, so it ends up taking me 2 to 3 times as long as it should to do a simple task. I’ve called SF Fire and asked them if they will be doing updates or know why the app is not working for me, but their customer service people could not help me, and when I asked to be called back by their tech people I did not receive a call. In this day and age mobile check deposits are a requirement from a bank and I wish SF Fire would get it together and fix this app.

Been with SF Fire for more than 5 years, helped me be less dependent on Wells Fargo. So many great reasons to bank with a local credit union. Got a $10k loan from them, easy payment schedule and low interest loan. My parents got a 75k equipment loan for their bakery business. The online banking is great, online chat is great for any quick questions or inquiries. There’s a great visa credit card available with low interest and nice rewards. Their car loans seem attractive as well. Last but not least and quite honestly the best reason of all, they offer free “coin star” machine service for all that change you’ve accumulated over time, which you can deposit or exchange for bills. I took a course they offered where their loan officers and other people from their real-estate division spoke about what they offer in terms of acquiring your first property; recommended strategies, insights as well as a Q&A session. It was highly informative and was a great display of the feeling of community and customer outreach sf fire credit union possesses. Very unique and admirable when compared to dealing with the “big banks”. Needless to say, I learned a lot. I couldn’t recommend SF fire CU enough.