Southside Bank

Removing accounts if they aren’t logged in on their schedule. Random password resets. Random password forgetting. Random Face ID login forgetting. It seems this app forgets a lot. Saving a password with the App is hard. Currently the reset password screen takes to a half page so all you have is a back button. Users are at the mercy of Southside’s inept programming. The bank itself doesn’t simply update accounts every day, but there are always multi-day pending transactions that make accounting harder than it should be. Traveling out of country they will lock your account even if you told them you were going. Then there’s no way to use the card unless you have a family member back home to talk with them. I use another bank that has never had any of these issues. Southside Bank has been one of the worst banking experiences of my life.

This app shows random amounts in your account and does NOT reflect actual balances much of the time. Nor does this app show what the bank tellers see. When you call with a concern they tell you they dont know what your talking about because it looks fine on their end, or they have told me multiple times, "sometimes it just does that". Im not talking about being a few cents off I'm talking about being off by THOUSANDS of dollars. One time it showed I was overdrawn FIVE THOUSAND DOLLARS when I actually had several hundred in there. The bank teller said she didnt know how to fix this. I have had multiple overdrafts because this app did not show me my acutal balances, they know about it and DO NOT CARE. This is UNACCEPTABLE. A bank has ONE job and its to know where your money is. Please do not use this bank!!

I started online banking many years ago. It is such a time saver. I can pay a stack of bills quickly, accurately make a screen shot of all the transactions I just confirmed, taking recording check transactions into the digital age. I can pay a dozen bills online in the time it takes to take out one bill, write a check , log the check number and amount , put payment in the envelope, seal envelope and put return address . That saves so much time every single payday when I pay bills...