Austin Bank

We have been customers since 2007 I think a year after moving to Texas. We love the small town service of Austin Bank and the attention to detail to keep our accounts safe! We appreciate yall so much!

We have regretfully tried Austin Bank for our new LLC. Their app is an absolute nightmare. You will never know how much is due if you have a loan or LOC, unless you can login from a desktop computer. Even then, a password reset will be necessary every. single. time you login. You will need to call your banker with every payment, and make sure your payment was properly applied. It will NOT be properly applied (to interest & principle) unless you do this every single time. They will charge you a late fee if it is not properly applied, and it will be placed on your credit as late. Seriously!! I highly recommend Altra FCU, Bank Of America, and Vera Bank. Their apps are so customer friendly. Everything is what you would expect from a banking app. There are no surprises! I do not recommend Austin Bank!! I’ve jumped through my last hoop trying to make a payment correctly with them.

While yes this app does the job, it needs to be updated. The layout of the app is old and needs a new look. The banking app has issues connecting to Zelle and does not connect to Apple wallet or anything like that. Not only those two problems there is glitches within the app. It might not be the apps fault, but when ordering things it will show me the wrong amount in my account. I have overdraft protection, but it caused me to be in the negative. I’m a young adult so I don’t have the best income. Luckily I got more money in my account now so I’m no longer $20 in the negative, but it showed I had $60 when I only had $8.50. That caused me to spend more than I had so when it glitched back the next day I was just tired of the glitch happening multiple times.