Altra Mobile

Been with Altra for many years without a complaint and always quick service with a quick smile or a respectful voice. With their record I will continue to work with them for a long while longer. So far their rates are very good but I haven’t checked for a while, I will have to look into that.

The ‘new’ app is WAY too easy to accidentally lock yourself out of, and the new security features mean that if you do accidentally lock yourself out, the only way to get back in is to actually call the bank and talk to a human being. Normally this would be OK. But the fact is that if you happen to lock yourself out on a Friday afternoon, you’re screwed until Monday morning. They used to have hours on Saturday. No longer. There has to be a happy medium that’s still secure. Only these folks just haven’t realized it. And for those of us who are a little bit older, the fact that this thing rolled out 100% changed from what it was AND as difficult to learn to use as it is and there’s no tutorial. If you want help with it, you have to actually go to the bank and sit in the middle of the lobby, displaying your ignorance to everyone while the person behind the desk tries to figure out how to help you. I’m NOT IMPRESSED.

Please take every single negative review they’ve ever had with the tiniest grain of salt. By October 15th, 2025 Altra updated their mobile banking infrastructure/design/layout and now….it has tremendously improved for its quality, speed and convenience. I just learned as I type this review that now you can go onto (I am just using mobile version FYI) the app and re-order your accounts! I am still in shock, I even asked about this back in Spring this year and that option didn’t exist, until now. Been with this bank since the near end of college and haven’t left since. A huge shoutout to Carol Ostrom for her professionalism and making my financial dreams come to fruition. So happy with AFCU and all they have to offer! P.S. I currently have two (digital) loans with them (car and personal) and even though it’s the most debt I’ve ever had, paying it off has been the most seamless process I’ve ever taken on which is why it’s being done so swiftly. TY TY TY TY!!!!!!😇⚡️