App Profile: Altra Mobile

JesLuA

Rating: 3/5

I’ve been an avid user of the app for years, so has my partner. It’s always been functional and useful. I’ve been noticing it acting glitchy here and there for months. Mostly when attempting to transfer funds. Or the loading wheel of doom will take too long and everything acts up after that. Or the spot to enter your password never loads so you just can’t log in at all. Now we can barely log in or do anything. The loading wheel dominates every screen. I was patiently waiting because I need to do some mobile banking today, only to be told I have no accounts lol. That would be so alarming if I wasn’t expecting it at this point. I switched to Altra from a different credit union and I’ve missed their online banking desperately. Please help the app, she needs a little TLC.

NikNakPasdywaks

Rating: 2/5

Who made this app and decided that all of the buttons and prompts should be light grey???? Along with the top banner being dark grey with black text making it look like it’s inactive/cannot be clicked? Every prompt has light grey text - light grey is universal for something that isn’t active/cannot be clicked. Stop trying to be cute and make the darn thing logical: black text = active. Also the Face ID is mostly non functioning. And trying to send money doesn’t let me pick from any of my accounts it just says “select” with nothing to select. As a bank I do love y’all but this app is a glitchy mess.

Kieran McKinney

Rating: 2/5

The app was working OK for a while until a little over a week ago when I went on a roadtrip and my debit card was locked. I was able to call customer service and turn it back on but my account through the app is still locking me out, showing a “try again” button upon ppening the app that doesn’t do anything. Calling customer service didn’t yield any results. Stuff like this is unfortunately not uncommon with Altra so I will probably switch banks in the new future if these issues are not resolved.