VeraBank Mobile

I like the professionalism in the whole structure’s language. The personnel, and customer services are great. There is so much good within this application alone, and everyone using this must take time to explore each availiable new feature. Being able to scan your receipts into your account, adding them to your checking account is an ability everyone should appreciate over all. I’m grateful in one great bank account that creates greater value for us all banking responsibly. Thanks VeraBank! well-done!

As most of the reviews say so, the new app it’s awful. It glitches every time we open it (if it opens at all). Transactions take a long time to clear up. Overall it’s the functionality of the app that doesn’t work. We have to reset the phones in hopes that it will help but in reality, it’s the app. After someone left a bad review there is the “customer service “ answering asking to send an email to the bank stating what’s the issue, it seems the same type of answer to all the reviews, and even if we send the emails what are we gonna say? What are they gonna do? We don’t need the bank to go over our transactions or stuff like that, that’s what the app it’s for. If the app it does not fix the bank may lose a lot of customers because it’s a pain trying to manage transactions with an app that doesn’t work as it should. If someone is monitoring these reviews please bring back the old app if this new one can’t be fixed. Thank you.

Where do I even start?! I can’t log in on the first try EVER. I have to close the app out completely and try a second time. Ebills are no more, and even though it says ‘ebill eligible’ I dare you to try and click on it. You have to tap in just the right spot when trying to type in the amount you want to pay, your ‘bill activity’ (scheduled bills) is in the wrong order, you have to scroll down to see which bills are scheduled to be paid… the bills that are scheduled the farthest out are at the top… I really don’t understand how that makes sense, and you can’t edit a scheduled bill, you literally have to cancel it and reschedule it. I could go on. Y’all didn’t work with someone that uses common sense when developing this app. There’s an easier way to do this! Please fix it!