Lightspeed Restaurant POS (L)

Absolute worst company I’ve dealt with in the 18 years I’ve owned my restaurant. I’ve been waiting to hear back from my account manager for 5 months about why I’m being double charged every month. It took 2 WEEKS when I first signed up to get my credit card money deposited. They didn’t care and were hardly any help in fixing the issue. Printer is constantly showing error messages and when I chat with them they have no idea how to help. We have to google and research how to fix anything that goes wrong because if by chance you can get in touch with someone, they never know how to help.

Highly customizable, easy to configure database, highly competitive pricing — but best of all, customer support. We had a lot of questions and asked for a lot of hand holding during setup. I’m amazing by the service and support! I’m also impressed that the software is being updated, and we’ve seen requested features actually implemented. With previous POSes, it felt like the “suggestion box” was attached to a shredder. Thank you for listening, Lightspeed!

Touch responsiveness is a big issue, it sometimes takes two clicks to get what I need done. Also, when you first open the order screen, the oldest orders appear first, when it should show the most recent orders. This means I have to scroll all the way down in order to see what I need to get from the kitchen. This is a good app, but I know it can be great.