Square - Restaurants POS

Have used square for restaurants for two years. Their service tes, gives the run around on bugs. I wish they could provide an avenue for our servers/bartenders to input orders and have them on a true hold. Squares version puts items on hold but still sends a ticket to the kitchen. They’re fire button then sends a second ticket to fire the ticket on hold. It would be much easier for items on hold to not be sent to the kitchen and needing a fire ticket. Items on hold should stay in the computer and not sent as a physical ticket. Square has said this is impossible to figure out and can only use a multi-ticket fire sequence. Every other platform is able to do this but square will not take any effort to make this sequence happen

The new update on the sales report leaves a lot of details out about which items have sold in a day. They used to be all available from the app, and now it seems only the top items are available and you must either email or print the whole report to see these features. Kinda frustrating. Otherwise, I really like this app for restaurant use.

Firstly, Square has been super helpful and I love all the features and how easy to use it has been. Thank you! One minor bug that I noticed recently is that when I mark online orders as “mark in progress” it prints for the kitchen, but then stays marked in progress until I press it again. Then a second ticket prints in the kitchen. I can deal with this when it’s slow and I can catch duplicate orders before they’re made but when it’s busy we end up with several duplicates of the same order because they’re marked in progress twice. Can the developers look into this bug please? Thank you!