BrightStar Mobile

This bank used to be good, now with all the changes their online banking is very confusing, the direct deposits are on hold extra days, I have to wait too long for a customer service rep to come on the phone. I have tried to refinance my car with them twice and I have been denied with 3 years of payment without being late. I don’t feel valuable as a customer

I wish it actually sent you balance notifications like what you actually have in your account instead I have to go in every time just to check. It's a bit inconvenient. I’ve even set it to notify me of the balance and it just tells me that it’s met the criteria but not the actual balance. Makes keeping track of your finances that much more tedious. I don’t put all the blame on the app but rather BrightStar itself. I like being able to see my account faster instead of using a browser but I have to type my password in every time and I have to do things manually it’s kind of annoying.

Why was this app updated recently???? The feature that indicates negative and positive amounts in your account was changed and it’s now harder to tell the difference between amounts.. When an amount was deposited into your account, it would be in green with a plus sign to indicate such. (Very easy to see.) When an amount was deducted, it would have a negative sign next to it, to indicate it being deducted. Now the only difference between the two is that amounts being deducted are in parenthesis and amounts being deposited don’t have a parenthesis around the amount. This is the dumbest update you could’ve possibly thought of. This is harder on your eyes and takes longer to determine which amount it being deducted or added into my account. I’ve been using this app for over 4 years. I cannot believe someone actually thought this update was an “improvement.”