App Profile: Tropical Financial CU

ALuis58

Rating: 5/5

I like the simplicity and few options for almost all our needs. Only missed the Bill Pay. Is easy to navigate and fast. Keep the easy and minimalistic format, even if bill pay can not included. Update: bill pay is excellent too. My only complaint is that we receive a fee if don’t make at least 2 or 3 pays on the site per month. I consider it unfair.

Happylamb18

Rating: 1/5

I have not been able to log in or use the app AT ALL since early August 2022, it is now nearly September 2022. Every time I attempt a login, I get “unspecified host error” as the message. I have tried closing it out and reopening the app, uninstalling and reinstalling the app, and nothing works. I am at my wit’s end. I live on the west coast of the US now and there is obviously no branch nearby for me to deal with my banking issues. Online banking used to be easy with TFCU, with the exception of Bill Pay costing you money if you don’t use it “enough” by their standards. Trying to make calls to TFCU to address issues has proven very difficult because of the difference in time zones. I have been a member of TFCU for 15+ years, and wished to remain with them as my father and I have gotten to know many of the TFCU employees personally, but the quality of usage and technology as we move forward into the 21st century has been getting poorer and poorer. I may have to begin to consider closing my account.

Adele SMW

Rating: 1/5

This update is very frustrating! We now have everyone’s bank information, that we are linked with, in our pocket branch, and they have ours. There is no privacy and your linked account can now be transferred in and out of, by other than account holder. I found out, you can hide the linked accounts, but then cannot transfer into, unless you unhide.