BankUnited

You know what I really hate... change for the sake of change. You have a perfectly good user friendly mobile banking app that has been just great for many years then..suddenly change it. I just want to go in and pay a bill real quick after a long exhausting day at the office and now have to go through all this learn about our new app with a more modern look crap and learn to navigate around the whole darn thing. Thanks a lot. Just what I needed at the end of a long work day. More reading and learning and adjusting. Ughhhhhhhhhhhhh

Have been getting no where with secondary customer service! Log in and download went fine. Keep getting errors with bill pay and nobody gets back to me, have deleted and reinstalled app 3 times and nothing gets done. Hope that someone can fix issues.

This upgrade is absolutely annoying! The old app just removed my accounts overnight and forced me to get a new app. When there is so much cybercrime, it’s very suspicious to reroute users to a new app. Then I kept having issues with logging in the new app cuz I can’t get through without setting a new password and even then they needed to send me a verification email which I initially did not receive, then I was locked out and had to call... it took me 15mins on the call to get signed in and I didn’t have the facial recognition... I ended up having to delete and reinstall the app to get it... it took 3 tries before facial recognition allowed me to see my accounts. I’m truly annoyed!