App Profile: Eurostar Trains

Android / Games / Puzzles

Eurostar Trains

Installs:

Rating:

4.87

Total Reviews:

16.64k

Top Countries:

GB, US, FR

< $5k

/mo

80k

/mo

Reviews: What People Think About Eurostar Trains

Brwnsugrbaby

Rating: 4/5

I have an issue with switching tickets to August 9-10 versus August 8-9. The system changed the date and i didn’t notice. Customer service has not be forthcoming. I contacted them several via Email and the online application. Then they provided me with an international number to call them. What a pain! However i spoke to online chat who provided US customer service number and after pleading my case they agreed to fix the application error. Four stars! Had to update my prior review. Thanks Eurostar.

CarDils

Rating: 1/5

Eurostar’s app and site (mobile and desktop, tried multiple browsers) change the date of the train I’m booking at the final stage of checkout. Glad I caught the change because the ticket would have been non-changeable. That aside, I’m unable to book on any device/channel because the birthdate fields do not hold my selections. I’m not sure how to explain this clearly without the visual but when I select a number in all three drop downs, they all start flashing spastically causing 1. The wrong birthday to be recorded and 2. Inability to move to the payment page (error message about required fields). This has been going on for a week so I’m guessing since it hasn’t been fixed yet it must not be a widespread issue. Otherwise, I’m not sure how any customers are managing to book trains. Feels like a priority 1 issue to me since it’s a complete blocker to booking a ticket. Please help! Thanks

ojibray

Rating: 1/5

7:08 train out of Amsterdam canceled. No one from Eurostar was available either at the station or via phone. Finally got a hold of Eurostar via phone when I was on 8:08 train and the person I talked to really didn't care that there are now two trainloads of customers trying to fit on one train. Also, no regard for those of us trying to make connecting trains as the response was, 'oh if you miss your train, just get on the next one'. Understand that there was an accident and major disruption throughout the system, but it behooves Eurostar in that situation to have all team members working to help customers who will be affected. There was no one at the Amsterdam station to help customers until 8:00 and they were woefully understaffed to meet the demands of the paying customer. Very disappointed in Eurostar and its crisis management and customer service.

About Eurostar Trains

Eurostar and Thalys have joined forces under the Eurostar name and a single new-look app. Discover the very best deals, destination inspiration, and manage every booking with ease. Our app helps make your high-speed train trip simple, fast, and fun. And it’s available in English, French, Dutch, and German.

Here's what you can do with our app:

BOOK TICKETS
Snap up seats to over 100 destinations in France, Belgium, the Netherlands, and Germany.

STORE TICKETS
Keep your tickets safe and sound in the app or in your Apple Wallet.

GRAB CHEAP FARES
Find the cheapest fares with our Low Fare Finder.

MANAGE BOOKINGS
Manage your bookings on the go and change your travel dates, seats, or travel arrangements.

MANAGE CLUB EUROSTAR POINTS
Check your points balance or spend your points.

ACCESS CLUB EUROSTAR BENEFITS
Access exclusive discounts and benefits using your digital membership card.

RECEIVE LIVE NOTIFICATIONS
Allow notifications to receive live travel information and exclusive offers.

BEAT THE QUEUES
Certain Club Eurostar members can use the app to get access to our priority gates (depending upon your membership level).

ACCESS OUR EXCLUSIVE LOUNGES
Certain Club Eurostar members can use the app to get entry to our exclusive lounges (depending upon your membership level).

So, what are you waiting for? Download the Eurostar app now and take your trip even further.

File size: 103583744

Launched countries: USAUCACNFRDEGBITJPKRRUDZAOARATAZBBBYBEBMBRBGCLCOCRHRCZDKDOECEGSVFIGHGRGTHKHUINIDIEILKZKEKWLBLTLUMOMGMYMXNLNZNGNOOMPKPAPEPHPLPTQAROSASGSKSIZAESLKSECHTWTHTNTRAEUYUZVEVNBOEELVNIPYYEBHCYMTJOMLSNTZUG

Minimum OS version: 14.0

Release Date: 1314082800000

Published by Eurostar International Ltd.

Website url: https://www.eurostar.com

Publisher country: United Kingdom

App Profile: Eurostar Trains

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