App Profile: Southland CU

Courtney065

Rating: 2/5

I don’t understand how this credit union can’t get this app correct still. Literally tried for 30 min to pay my bills through the app and received endless error messages. So now I have no clue if my payments were taken or not. Last time this happened my bills were double paid due to the App’s errors and Southland CU won’t cancel payments if they’ve screwed up.

kk90049

Rating: 5/5

What can I say? As a banker of 20 years, I am impressed both with SCU's ability to deliver and their app offering. It is functional, easy to use and simple. My only knock is that they are very restrictive on their mobile deposit policy, which is understandable given the risks, but if someone has a loan and is keeping 20x the deposit amount on hand, it probably is low risk to accept.

Precious Too

Rating: 5/5

Feels like family. My only ask is that when the representative has to speak to a coworker about a situation related to MY account is that the conversation be in English. Talking about MY account in front of me in Spanish is not good!!!!! Somewhat rude and annoying. Thank you