doxo: All-in-One Bill Pay

I never and I mean never write app reviews but this is the worst app I have ever tried to use. I only keep trying to use it because it is the only means of online pay for k e of my utilities. Every month when I try to go on the app it will not load and says there is an error. I even got the phone number for doxo from my utility company and told them of this. They told me they had never had a complaint of this before and it “worked fine for everyone else.” I’m not a computer scientist by any means but I am well versed in technology and this is a major bug they simply tried to pretend doesn’t exist. I have come to discover that if I wait until mid day eastern time US that it finally works but I work during the day and sometimes have trouble accessing it during the timeframe that it actually works. This is beyond frustrating but even more so to be made to feel like I’m some simpleton that just doesn’t know how to work a computer application.

I don't like to waste my time, so it takes something special to get me to write a review. And it's usually positive. Until it's about my experience with this app. It seemed good, it downloaded nice and fast and loaded without an issue. It has you create an account with them and then you confirm it via your email address. Then you can begin setting things up. It lets you choose from a list of popular providers in your area (such as cablevision, Verizon, direct TV etc). It does not tell you what exactly you're selecting for. Be it Internet, cable, credit cards, bank etc. yes some of these are obvious but NOT all of them are. You can have a chase bank account and not a credit and vice versa. That's strike one. For me the second strike is the crashing and then the third is the app telling you that you've timed out after MAYBE 3 minutes of activity claiming you're not active. All while you are progressing through the screens? C'mon you've gotta be kidding right? *Deep sigh* and try agin to only be booted out even faster and then even faster on the last try you give it. That's where I am now and that's the story behind my poor review and one star. Wishing everyone else who gives it a shot; some much needed luck.

This app was well designed. I also love the online. My only complaint is that you cannot easily print a hard copy of all your information-passwords, etc. I also wish there was a way to have other users be able to login but not be able to make changes, Even better, would be to give people permissions to view information—this would make it easy for family members to share info. I would love if they would add some of the components of Aboutone—like health history, etc.