Papa Johns Pizza & Delivery

I rarely order pizza because I’m gluten free & have other food allergies too but have always enjoyed Papa John’s pizza. I’ve ordered twice through the app & the app is fairly decent but the promotions don’t seem so great when you’re charged for everything else ie gluten free crust, or other crust choices, extra anything, every topping & so on…I’m sure if I asked for extra garlic sauce instead of peppers I may get charged for that as well. Now I do realize that times have changed since I ordered pizza from anywhere because it’s more cost effective, for me with multiple food allergies including gluten & soy, to buy a frozen GFpizza & make it myself but good grief if y’all are advertising a promotion, on your website or otherwise, why can’t you charge the price advertised & leave it at that??? Seriously the repeat business you’re going to get occasionally from someone like me who orders once in a blue moon literally I would think would make up for the $$$ you might lose in setting promotions to draw business instead of possibly deterring it cause 2 pizzas on carry out shouldn’t cost close to $50…again I realize inflation is an SOB but seriously you could market your promotional discounts to better suit your customers & still maintain your profit margins right??? Food for thought big Papa John for real….my husband is from Kentucky & I’ve learned a little about how snazzy a businessman you really are & my hats off to ya but please give us slightly older & wiser folks that are on SSDI & fixed incomes a break cause we seriously need all the help we can get. Thank you

This place made me and my uncle close our family owned pizza that was open by the guys father from Gino”s, his dad John opened it in the 1949 and we bought it in 1996, after some guy names Sammy ran it down for a couple years. We sold Queen B pizza from 162nd st and 45th ave across from Queen B deli to our customer Mario that had no idea how to run a pizza but we sold it to him and decided to buy John’s pizza on Parsons Blvd. and 45th ave after Sammy told us the pizza was making 7k a week. Turns out Sammy lied and we almost broke his legs so we made him work for free but we caught him stealing till I decided to start working there in 2004. We only made about give or take $1500 a week but I was doing everything except making pizza. Dinners, cleaning, serving customers, register, deliveries. I think the fact that I delivered pizza faster than the Chinese delivery man delivered Chinese food, I think the business explode to over $7k a week and we did good till we opened a pizzeria in Glendale. That was our downfall plus once we decided to close the Glendale shop the Papa John’s open across the street and that was the nail in the coffin. John’s pizzeria is a billion times better than papa John’s but people rather buy $9 pies instead of having an Italian restaurant with a huge menu and $14 pies. Oh well.

I’ve been eating at PJ’s for decades - their app is great with their “papa track” functionality (to see if your pizza is ready)…. But today I noticed they’ve preyed on all their customers with a fake percentage tips. I don’t know how long it’s been this way, but the percentages are very skewed - No matter what I add to my cart, even the 15% tip is off by a large margin… it gets worse as you increase the tip percentage. The 25% option is actually close to 33-35% for my order today which is why I noticed for such a small order, why is my “25%” tip costing me a third or more of my order? Is this their app programmer taking a little off the top for themselves, or is Papa being greedy and hoping people won’t notice their “tip” isn’t accurate to the percentage button they are clicking? Seems a lot of people either refuse to tip or “over tip” and I really hated to find out that the app is preying on those who click the 25% button to support their local workers of great pizza pie. I wonder if Papa is aware or if it’s all some heinous unethical scandal. I mean it’s a tip, so we can’t sue for inaccurate pricing, it’s literally us giving them free money to help pay their workers as a thank you, but with the app doing your “percent” math wrong, in this day and age, isn’t an accident - it’s malicious. Now I don’t even trust leaving tips in any apps - how do we KNOW the workers are even getting the right amounts? Crime.